News
Microsoft's Super Support
How often do we discuss our good experiences with companies?
Cordova, TN; March 4, in the year of our Lord 2014--Family
Friendly Gaming, the industry leader in covering the family
friendly video games is complimenting Microsoft on their super
support. Family Friendly Gaming had a problem with Zumba Fitness
World Party on the Xbox One. The system stopped playing the
game. Bear in mind this game has worked fine for months. It is a
great way to get exercise on a cold day. The box for the game
was on the Dashboard, but greyed out. When the disc was put in,
the game asked if we wanted to install it. Instead of bringing
the game right up. So we tried rebooting, cold booting,
installing it, checking that achievements were there, verified
other games worked, and more. Nothing we tried worked. The game
was dead in the water.
Let me tell you something. At this point in time the irritation
was high in my brain. I was thinking of writing a hatchet piece
on the faulty and flawed Xbox One. I let my brain cool down, and
I contacted Microsoft support. They were professional, kind,
happy, and most important helpful. Daniel listened to my
problem, and came up with a multi-tiered solution. Halfway
through his solution the issue was resolved. Zumba Fitness World
Party came up. He had fixed it with a rather quick and easy
solution. I was of course thankful, and very appreciative. I
decided Family Friendly Gaming needed a news story on this.
Way too often we wield the hatchet in the gaming media. We
whine, moan, and complain about really tiny issues. Small
matters are blown out of proportion. How often have you read a
positive piece? How many stories on gaming sites show love and
appreciation for what others do? I believe in giving credit
where credit is due. I believe in saying thank you, and focusing
on the good within our industry. I am not perfect, and may miss
the mark from time to time. In this case, and in this instance I
am making the effort to point out the positive, and uplifting
experience I received from Microsoft's Support. He was ultra
professional, extremely helpful, and very knowledgeable. It was
a real pleasure to receive his assistance.
God bless,
Paul Bury
Family Friendly Gaming